Frequently Asked Questions
🛍️ General
1. What kind of products do you sell?
We offer a wide range of problem-solving products across categories like Home, Kitchen, Health, Fitness, Pets, Storage, Gadgets, Beauty, and Personal Care.
2. Is Snapzoon an Indian business?
Yes! Snapzoon is a proudly Indian, family-run business based in Howrah, West Bengal.
3. Do you have a physical store?
No, we operate 100% online at www.snapzoon.com to keep prices low and reach every corner of India.
4. Are your products original and quality-checked?
Yes, we carefully source and verify all items before shipping. Quality and customer satisfaction are our top priorities.
5. Can I place an order without creating an account?
Absolutely! Guest checkout is available, though we recommend creating an account to track your orders easily.
🚚 Shipping & Delivery
1. Do you ship across all of India?
Yes, we deliver pan-India using trusted courier partners like Delhivery, Bluedart, DTDC, Ekart, XpressBees, and more.
2. How long does it take to receive my order?
Orders are usually processed within 1–2 business days and delivered within 5–7 days.
3. Do you offer free shipping?
Yes, we offer free shipping on orders above ₹500.
4. Will I get a tracking link after placing my order?
Yes, tracking details will be shared via email and SMS once your order is shipped. You can also check the status on our Track Order page.
5. Can I change my delivery address after placing the order?
Address changes are only possible before your order is shipped. Please contact us immediately via WhatsApp or email.
💳 Payments
1. What payment methods do you accept?
We accept all major options including UPI, Debit/Credit Cards, Net Banking, and Cash on Delivery (COD).
2. Is Cash on Delivery available?
Yes, COD is available. However, all COD orders require phone verification before shipping.
3. Is it safe to pay online on Snapzoon?
Yes, all payments are securely processed through the PhonePe Payment Gateway.
🔁 Returns & Refunds
1. What is your return policy?
You can request a return within 7 days of delivery. A product is eligible only if it’s unused, in original condition, and an unboxing video is provided.
2. Who pays for return shipping?
Customers pay a fixed ₹100 return shipping fee, unless the item is defective or incorrect.
3. How are refunds processed?
Refunds are issued to the original payment method or to your bank account (for COD orders) within 8–15 working days after the return is approved.